Shipping Policy
General Policy
Please send all shipping questions/concerns to orders@boutiquelittle.com.
UPDATE 12.6.24
Shipping to Canada Temporarily Disabled
Due to the ongoing Canada Post strike and USPS' suspension of all shipments going to Canada, we are not able to offer Canadian shipping options at this time.
Restrictions to Maileg Shipping
Due to state law, we can no longer ship select Maileg products to PA and OH as these states require the use of all-new materials in stuffed toys.
Restrictions to Jellycat Shipping
Due to state law, we can no longer ship select Jellycat products to MA, PA and OH as these states require the use of all-new materials in stuffed toys.
Restrictions to Banwood Shipping
We no longer ship Banwood products to AK and HI.
Dropship Items
Some large items or furniture may ship directly from the manufacturer. These items do not qualify for expedited shipping and may have additional processing time.
Shipments
All other orders are shipped via USPS & UPS.
Orders placed before 2pm EST on Monday - Friday will begin processing that day and will ship within 1 – 3 business days pending availability and credit verification. Orders placed after 2pm EST will begin processing the next business day and will ship within 1 – 3 business days. (If your order is placed on Friday after 2pm EST, it will begin processing on the following Monday.)
Delivery time does not include weekends or holidays. Little does not offer combined shipping at this time.
Little will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional identification provided for credit verification.
Orders shipped to the US via standard shipping (USPS) can take 5 – 7 business days. Orders sent via Expedited shipping (UPS 2nd Day Air) will be delivered by the end of the second business day. Please keep in mind some locations in Alaska + Hawaii require additional transit time.
We are not responsible for lost, stolen, or damaged packages or packages delayed by USPS or UPS. Little does not insure packages unless requested by the customer (additional fee will be added).
For orders going to Canada, our only shipping method at this time is standard shipping, which is a flat $25. Expedited shipping is not available. Customers are responsible for all customs and duties.
United States | |
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Standard Shipping (orders under $125) | $8.00 |
Standard Shipping (orders $125 and over) | Free |
2nd Day Air | Calculated at Checkout |
Overnight Shipping | Calculated at Checkout |
Canada | |
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Standard Shipping | Temporarily Unavailable Due to Canada Post Strike |
Priority Mail International | Temporarily Unavailable Due to Canada Post Strike |
Holiday Shipping Deadlines | |
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Standard Shipping | Order by 11:59pm EST on Wednesday, December 18 |
2 Day Shipping | Order by 12pm EST on Friday, December 20 |
Overnight Shipping | Order by 11:59pm EST on Sunday, December 22 |
Payment Policy
Little accepts the following methods of payment: Visa, Mastercard, American Express, and Discover. We do not accept cash, checks, money orders or CODs for online purchases.
We will make every effort to keep sufficient stock of items listed on our site, although we do occasionally sell out of products. If we are out of stock on an item that you have ordered, we will notify you as soon as possible via email. Any changes will be reflected in your order total, as well as your shipping confirmation.
Shipments to addresses within the state of Maine are charged a 5.5% sales tax. All other states will not be charged a sales tax.
We will make every attempt to have consistent pricing in both our store and website. Occasionally, however, we will offer special prices that are exclusive to our online store (and vice versa).
In the event that a Little product is listed incorrectly, we reserve the right to cancel any and all orders. If your credit card has already been charged for the purchase, we will remove that item from your order and issue a credit back to your original method of payment for the amount of the incorrect price.
Your personal information is always safe with us; however, if you are not comfortable making a purchase on our website, we are more than happy to take your order by phone.
November 23, 2022
We are so excited to announce the re-opening of in-person shopping at Little! Our new store at 38 Exchange Street in Portland, Maine is just two doors down from Little’s original location (now the home of our sister store, Bliss). The store has been beautifully designed and features high ceilings, skylights, a vintage fireplace, and–of course–all the brands you know and love, plus some new favorites! This new space is sure to give our customers more of the Little experience you have come to love, and we can’t wait to see you there!