Online Return Policy
All sale items, items purchased with a discount code, jewelry, underwear, swimwear, makeup and nail polish are final sale; no returns, exchanges or online credit will be given.
All returns must be postmarked within 14 days of the original shipping date and should be shipped back to our Online Returns & Exchanges Department. Little accepts returns of unworn, unwashed and unused merchandise in its original condition, with all tags attached and your proof of purchase. All shoe and toy returns must include the original shoe/toy box in its original condition, without postal labels. (Your return will be denied if the shoe/toy box has been used as the shipping box.) Any packages postmarked after 14 days will incur a 15% restocking fee. Packages received after 21 days will NOT be processed. We have the right to deny returns if the merchandise returned does not meet our return policy requirements.
Returns must be pre-authorized by email prior to sending merchandise back. Items must be returned in appropriate packaging (original if possible) using a trackable or insured ship method. Once your return arrives at Little, you will be refunded for your purchase in the original form of payment, excluding the original shipping costs. Please note that this applies to all free shipping orders as well; the shipping charges (which were originally waived) will be deducted from your refund. All shipping charges are non-refundable. Refunds will be processed within 5 days after we receive the return merchandise; you will be notified via email (the address listed on your account) once this transaction has taken place.
At this time, all online returns or exchanges will be processed through the web only; we cannot process these transactions in our store. Our online return policy applies only to orders placed on our website.
We are more than happy to help with an exchange if you are not happy with an item(s) or need assistance with fit or color selection. Give us a call at 207.274.2100 from 10am to 5pm EST Monday - Friday for assistance.
For an exchange, we recommend that you return your item & place a new order on boutiquelittle.com to ensure item availability. Please be aware that when exchanging an item(s), you will be responsible for any new and/or additional shipping charges.
Please send returns and exchanges to:
ATTN: Online Returns & Exchanges
42 Exchange Street
Portland, Maine 04101
Did you receive the wrong item? If so, we are very sorry for the inconvenience! Please notify us by phone or email and if the correct item is in stock, we will ship it to you once the incorrect item is received. We will also issue you a prepaid return address label for your return. If the item is no longer available, we will credit your original form of payment.
Please do not hesitate to contact us with any questions or concerns about our return & exchange policy. We are here to help!
Monday — Friday
10am — 5pm EST
Store Return Policy
In-store purchases may be returned for store credit or exchange within 14 days of purchase. Items must be unworn, unused & unwashed with all tags attached and be accompanied by either the receipt or gift receipt. All shoe and toy returns must include the original box in its original condition.
All sale items, jewelry, underwear and swimwear are final sale.