Online Return Policy
All sale items, jewelry, underwear and swimwear are final sale; no returns, exchanges or online credit will be given. All international orders are final sale.
All returns must be postmarked within 14 days of the original shipping date. Little accepts returns of unworn, unwashed and unused merchandise in its original condition, with all tags attached and your proof of purchase. All shoe and toy returns must include the original shoe/toy box in its original condition, without postal labels. (Your return will be denied if the shoe/toy box has been used as the shipping box). Any packages postmarked after 14 days will incur a 15% restocking fee. All shipping charges are non-refundable. If you received free shipping on your order, the shipping fee ($4.95) will be deducted from your refund. Packages received after 21 days will NOT be processed. We have the right to deny returns if the merchandise returned does not meet our return policy requirements.
Returns must be pre-authorized through our Returns Portal prior to sending merchandise back. Items must be returned in appropriate packaging (original if possible) using a trackable or insured shipping method as we are not responsible for any items lost in transit. Once your return arrives at Little, you will receive an email confirmation of receipt. If your items pass our quality control inspection, you will be refunded for your purchase in the original form of payment, excluding the original shipping costs. All shipping charges are non-refundable. If you received free shipping on your order, the shipping fee will be deducted from your refund. Orders placed using a coupon code (storewide, brand-wide or special collection sales) are final sale and eligible for store credit only and not a refund. Refunds will be processed within five (5) days after we receive the returned merchandise; you will be notified via the email address listed in your account once this transaction has taken place.
We are more than happy to help with an exchange if you are not happy with an item(s) or need assistance with fit or color selection. Email us at email@example.com for further assistance.
For an exchange, we recommend that you return your item + place a new order on boutiquelittle.com to ensure item availability. Please be aware that when exchanging an item(s), you will be responsible for any new and/or additional shipping charges.
Did you receive the wrong item? If so, we are very sorry for the inconvenience! Please select the option within our Returns Portal and if the correct item is in stock, we will ship it to you once the incorrect item is received. We will also issue you a prepaid return address label for your return. If the item is no longer available, we will credit your original form of payment.
Please do not hesitate to contact us with any questions or concerns about our return & exchange policy. We are here to help!